Welcome to Toy Crush’s Help & FAQs page! We’re here to answer any questions you might have about shopping on our website. If you can’t find the answer you’re looking for here, feel free to contact us at sales@toycrush.in and we’ll be happy to help.
General Questions
What is drop shipping? Drop shipping is a retail fulfillment method where a store doesn’t keep the products it sells in stock. Instead, when a customer places an order, we transmit the order details and shipping information to our suppliers, who then ship the products directly to the customer.
What are the benefits of shopping at Toy Crush?
- Wide selection of toys: We offer a vast selection of toys from various suppliers, ensuring you find the perfect gift for any child.
- Competitive prices: We work with our suppliers to get the best possible prices for our products.
- Convenient shopping: Shop from the comfort of your home with our user-friendly website.
- Fast shipping: We strive to get your orders shipped out quickly and efficiently.
How do I place an order?
Placing an order on Toy Crush is easy! Just browse our selection of toys, add the items you want to your cart, and proceed to checkout. You’ll be prompted to create an account or checkout as a guest. Then, enter your shipping information and choose your preferred payment method. Once your order is complete, you’ll receive a confirmation email with your order details.
What payment methods do you accept?
We accept most major credit cards and debit cards. We’ll clearly display the accepted payment methods at checkout.
Order & Shipping
- How long will it take to receive my order?
Shipping times can vary depending on the product and your location. However, we will provide an estimated delivery timeframe at checkout. You’ll also receive a shipping confirmation email with tracking information once your order ships.
- Do you offer returns or exchanges?
Yes, we do! We offer a 5 Days return policy for most items. Please see our return policy page for more details on eligibility and procedures.
- Can I track my order?
Yes, you can track your order using the tracking number provided in your shipping confirmation email.
Drop Shipping Specific FAQs
- Do you list the exact stock levels of your products?
Since we use a drop shipping model, we don’t hold the inventory ourselves. Therefore, we cannot show exact stock levels. However, if an item is unavailable, we’ll notify you as soon as possible.
- Can I return a product directly to your suppliers?
No, all returns must be shipped back to the address provided in our return policy.
- What happens if a product I ordered is out of stock?
We will notify you as soon as possible if an item you ordered is unavailable. At your discretion, we can offer you a similar product, issue a full refund, or place the item on backorder for you.
I hope this helps! If you have any other questions, please don’t hesitate to contact us.
